WEARAURA CARE
Returns & Exchange
Simple, transparent, and hassle-free support for your WearAura orders.
24-HOUR NOTICE REQUIREMENT
Notify SupportReport Any Issue Within 24 Hours of Delivery
If your order arrives damaged, in the wrong size, or with an incorrect item, please notify our support team within 24 hours of delivery. Eligible returns are processed within our 7-day policy window.
SIMPLE FLOW
How It Works
01
Report Issue
Contact us on WhatsApp or Email within 24 hours of delivery with your Order ID.
02
Quick Verification
Share photos if you received a wrong size, wrong item, or damaged garment.
03
Exchange / Return
Once verified, we arrange your replacement or process your return.
VALID REASONS
When Can You Request a Return?
Wrong Size Delivered
Size received differs from your confirmed order receipt.
Wrong Item Received
Received a different style, color, or product than ordered.
Damaged or Defective
Garment arrived damaged, defective, or with transit impact.
CHECKLIST
Return Eligibility
Eligible for Return
- Unworn, unwashed, & unused
- Original brand tags attached
- Reported within 24 hours of delivery
Not Eligible
- Worn, washed, or altered garments
- Brand tags or labels removed
- Reported past the 24-hour delivery window
Need Help With an Order Issue?
Reach out on WhatsApp or Email within 24 hours of delivery with your Order ID.